A ticket is a conversation with ORYSITE for questions, issues or changes. It does not create a new website.
Step by step
In the relevant project, open “Conversations & support”. For a general question, use “Support” from the account overview.
Open an existing conversation about the same topic. Otherwise choose “New ticket” and enter a clear subject, request type and message.
State the page, what you see and the desired result. For example: “On Contact, replace the phone number with…”. Add authorized files if useful.
Send the ticket. Read the reply there and add details with “Send reply”. If the notification email invites direct replies, your email response joins the project conversation.
For changes after publication, check your plan’s allowance. Request a quote before adding pages or other work.
Good to know
Before subscribing, only one ticket can be open at a time: keep your details together. Preview feedback, proposal changes and final corrections have dedicated actions in “My website”. A question does not authorize paid work.
Still stuck?
Open your project’s conversations and support. Tell us the step, the button used and the message shown. If you cannot sign in, email [email protected].
Open my client space →Guide checked on October 7, 2026.