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Stop renewal and retrieve your content

Website subscription cancellation and domain renewal are separate matters. Deleting an account is not a way to cancel a subscription.

In your client space, first open the relevant project. Some buttons only appear when that step is available.

Step by step

  1. Open the project and “Subscription”. Choose “Stop renewal” when available, or open “Manage subscription” to access Stripe.

  2. Read the confirmation and paid-period end date. Then verify that the portal says renewal has stopped.

  3. The site stays active until the paid period ends, unless suspended for another reason. Cancellation stops upcoming renewals; it does not immediately delete content.

  4. To retrieve content, use the export in “Project information”. If you need help, open a ticket before the retention period ends.

  5. Your domain is separate. Ask ORYSITE how to continue managing it or arrange a transfer if needed. Do not assume cancelling the website automatically renews or cancels the domain.

Good to know

Website content is retained for export for 30 days after the paid period ends, then removed under the retention terms. Read the terms and privacy policy for details. Contact ORYSITE before requesting deletion if you need to retrieve anything.

Still stuck?

Open your project’s conversations and support. Tell us the step, the button used and the message shown. If you cannot sign in, email [email protected].

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Guide checked on October 7, 2026.